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FAQs

Company

What is Veracity?

Veracity is a self care and skincare company with a whole health first approach. Our skin health kit allows us to make personalized recommendations rooted in science and data, and based on your unique biofactors. Learn more.

Who started Veracity?

Our Founder and CEO is Allie Egan. Read her Founder’s Note to learn more about what inspired her to start Veracity.

How do I contact you?

The easiest way is to use our contact form above. You can also e-mail us at customercare@veracityselfcare.com, or call/text 917 924 2827.

How do I stay up to date?

Sign up for our newsletter and follow @veracityselfcare on social media. You’ll be the first to know about our latest health and wellness content, highly anticipated products, and unique launches & partnerships.

How do I apply for a job at Veracity?

We are always looking for great people to join our team. Send your resume to opportunities@veracityselfcare.com

I am a health professional or influencer, how do I work with Veracity?

Awesome! Send an email to hello@veracityselfcare.com and we’ll be in touch.

Skin + Health Test

How does the Skin + Health Test work?

Our Skin + Health Test measures key biofactors including hormones and pH that affect your skin’s outer appearance and are essential indicators of overall health and balance. 

Testing is simple– all we need is a little bit of saliva. The Skin + Health Test includes everything you need, including a shipping envelope and prepaid label for easy sending. Learn more about it here.

What does the Skin + Health Test kit include?

The kit includes everything you need to collect your sample and send it back to us, including a collection tube, pre-paid shipping label and return envelope. You’ll receive comprehensive test results reviewed by certified physicians, and Veracity personalized product and lifestyle recommendations. Learn more here.

Can I purchase a Skin + Health Test kit now?

Yes! Our kit is now available here.

Do I need a referral?

No referral necessary! We are not a healthcare provider, and work independently with trusted lab partners and medical experts.

Is my Skin + Health Test covered by insurance?

Since we are not a healthcare provider we do not accept insurance.

Can I use my Skin + Health Test if I have COVID-19?

If you have or suspect you might have COVID-19, please follow CDC guidelines on completing a 14 day quarantine before using your test kit and sending it to our lab.

How do I use my Skin + Health Test kit?

Collect your saliva first thing in the morning before eating or drinking anything besides water. If you need to start over, just rinse the vial out with hot water (no soap), air dry, and repeat the steps below.

1. RINSE AND SPIT

• Rinse your mouth with water prior to the collection.

• Swish the saliva around in your mouth and start spitting into the vial.

2. FILL TO FIVE

• Spit until the vial is filled to the line marked ‘5.’ Make sure it isn’t all bubbles.

• No worries if it seems like it’s taking a while—it may take up to 30 minutes to gather enough saliva.

3. SEAL IT UP

• Screw the vial cap on tightly.

• Mark your name, date, and time on the label provided on the vial.

4. SEND IT BACK

• Place the tube in the clear resealable bag and store it in the freezer until you’re ready to ship. Use the prepaid shipping label and return mailer included in your kit to send it back.

Do I need to complete my Skin + Health Profile?

Yes! Our network of physicians requires this information to approve and analyze your test results. Your answers to the additional questions help us to examine your qualitative attributes along with your test results to give you the best possible recommendations. Complete your Skin + Health Profile here.

Can I go back to a previous question while filling out my Skin + Health Profile?

Yes! Click the arrow icon that points upward at the bottom right corner of the screen.

How do I return my completed test kit to the lab?

Use the return envelope and prepaid shipping label provided in the kit. Please take extra care to drop off your package with the mail carrier (UPS, FedEx or USPS) that is listed on the return shipping label. If you have any questions or would like us to schedule a pickup for you please contact us at customercare@veracityselfcare.com.

Can I recycle my Skin + Health Test Kit?

Yes! Send back your sample inside the plastic container  it came in and we’ll recycle it for you.

How long will it take to get my results?

From the time you send back your kit it will take approximately 2 weeks to receive your results. This includes 3-4 days for shipping, 7 days to process at our lab, and 2 days for Veracity to review and make recommendations. We’ll let you know when your test has arrived at our lab and is being processed. We’ll send you e-mail to let you know as soon as your results are ready. 

What does “Normal Range” mean in my results?

When analyzing your results, labs use reference ranges to determine if your levels are high, medium or low. The “normal” range is the upper and lower limit for a group of people considered to be healthy. Reference ranges are different for each biofactor.

What if my results are abnormal?

All test results are reviewed by a board certified physician and you will be contacted directly in the case of any critical value readings.

Should I share my results with my doctor?

Veracity always advises you to share and discuss your results with your healthcare provider. Our tests provide personalized information and education; they are not intended to diagnose any disease or condition or to substitute for professional medical advice or treatment. You should always seek the advice of your physician or other qualified healthcare provider with any questions you have regarding your medical care. We also recommend that you consult a physician about any concerns specifically related to your results. 

What if I don’t know the first day of my last period?

If you are menstruating regularly, please do your best to estimate.  A couple of days off will not be a problem. If you are not menstruating regularly you can complete your test on any day. Please note this when you complete your Skin + Health Profile.

Does the test work if I'm on birth control?

Yes. We recommend testing during your week of placebo pills for the most accurate results. However, we recommend you test again if you stop taking birth control as hormones may have changed. You’ll be asked if you’re on birth control when you complete your Skin + Health Profile so we can interpret your results accurately.

Does the test work if I’m in perimenopause or menopause?

Yes. It’s important to know your specific hormone levels, especially when you are undergoing a lot of change, such as in perimenopause or menopause.  Our Skin + Health test offers you these insights. We interpret your results based on your life state, so we can help you  understand the nuances of your hormone levels. You’ll also have a chance to specify other details about your life and skin-related issues in your Skin + Health Profile. 

Is it safe to test while pregnant?

Yes - it is completely safe to test while pregnant or breastfeeding. We interpret your results using the appropriate ranges. However, we recommend you test again when you are not pregnant or breastfeeding as hormones may have changed significantly. 

Why do you test saliva?

Biofactors and hormones can be measured in a variety of ways - saliva, blood, and urine. At Veracity we chose a saliva based hormone test because it is the easiest and least invasive. Hormone levels in saliva are processed hormones - or more bioavailable hormones - so more likely indicate the hormone level affecting your skin. There are many more biofactors you can test using blood, urine and some new exciting technology we are working on that we hope to make available as soon as possible.

Why is it important to test first thing in the morning?

Testing first thing in the morning ensures the accuracy of your results. Hormone levels change over the course of the day, with some hormones such as cortisol and testosterone changing more than others. We interpret your results based on reference ranges for a morning collection.

Do you test genes/DNA?

No, we do not test for genetic information. We analyze your hormones and other biofactors that are scientifically proven to impact your skin and health. Unlike your DNA, the biofactors in your body change over time (just as your skin does) and are indicative of your health at the time of testing. DNA is useful for indicating what you might be susceptible to, but our test measures what matters most to your skin right now.

How do you create my recommendations?

Our recommendations are based on scientific research and data on biofactors that have a proven impact on your skin, in combination with the expert guidance of our medical advisory team. We also take into account the information you provide in your Skin + Health Profile to ensure our recommendations are personalized and optimized to your current lifestyle.

How do Veracity’s algorithms work?

Your recommendations were created alongside our team of physicians and existing medical research. We tested hundreds of women and analyzed real patient data to design a system with over 3,000 unique recommendations specifically tailored to your results.

Skincare Products

What does endocrine disruptor-free skincare mean?

Endocrine-disrupting products contain chemicals that interfere with your body’s natural production and function of hormones. These chemicals - both natural and man made - disrupt your hormonal balance and long term use can cause acne, aging, infertility, and even developmental disorders. We’ve created the first truly endocrine disruptor free skincare, both in the formulas and the packaging, verified by a PhD in hormonal health. We’ve done the research for you, so you can feel safe knowing that none of our products have any known or potential ability to increase or suppress your hormone levels. 

Read more about endocrine disrupting chemicals here.

Do I need to take the Skin + Health test before purchasing products?

Our Skin + Health Test will give you the best product recommendations to target your unique hormonal imbalance, but our products will be just as effective without taking the test. It is by no means required, but highly recommended! 

Read more about our products here. 

What makes Veracity’s products personalized? 

Our process is the ultimate in true personalization. Starting with you and your real underlying health. Based on your Skin + Health Test results, we can help you know what is going on in your body and what is right for you and your skin. 

How come you only have 6 products?

We wanted to first address the most common hormonal skin symptoms most women face - melasma, hyperpigmentation, hormonal acne, dryness, and slow cell turnover and healing. 

We’re a women-led start up and we invested our resources into producing quality, with clinically proven results, over quantity. 

Is it safe to use your products while being pregnant/nursing?

Yes! We worked with a PhD in hormonal health as well as our physician advisory board to ensure that all of our products are safe for all life moments including pregnancy and breastfeeding. This means doing the real research and not just cutting out retinol. Read more about our formulation practices here. 

Do your skincare products work on menopausal skin?

Yes. Veracity uses advanced, scientifically verified clean ingredients with proven effectiveness. We have tested our products on women of all ages who have seen incredible results.

What are the active ingredients in each product?

All our ingredients are listed in the Key Ingredients sections of the product pages on our website. You are also able to find more information in our ingredients glossary (link page). If you still have further questions, please email us. 

What skin types are your products suitable for?

At Veracity, we don’t believe in ‘skin types’ and self-diagnosis. Your skin deserves to be qualified as more than dry, oily, or somewhere in between. Our Skin + Health Test gives you product recommendations based on your unique biochemistry after testing your saliva for six biofactors directly related to skin health.  

What are you doing for sustainability? 

Our Skin + Health Test is plastic-free and the kit itself doubles as a reusable box to ship back your sample. Our products are packaged in glass bottles - safe for your skin and more universally recyclable.

Is your packaging recyclable?

Yes, sustainability is incredibly important to us, that's why we chose 100% recycled paper to make our box packaging and all of our skincare is in glass, which is 100% recyclable.

Do you test your products on animals?

No, all of our products are cruelty free meaning no fuzzy friends have been harmed.

Are your products all-natural/organic?

We use many natural and organic ingredients in our products as well as verified-safe, chemical actives that are highly effective. All of our products are safe for all life’s moments including pregnancy and breastfeeding. 

Are your products vegan and gluten free?

Yes, all of our products are verified vegan, gluten free, cruelty free, sulfate free, fragrance free, and endocrine disruptor free.

Ordering & Shipping

What types of payments do you accept?

We accept all major credit cards, Paypal, Amazon Pay, and Google Pay.

Where do you ship?

We ship everywhere in the US. 

When will I receive my kit?

After you order your kit, expect to receive it within 5-7 business days. Please note, there may be delays because of COVID.

I want to make changes to my order, what do I do?

Contact customercare@veracityselfcare.com or call 917 924 2827, we’ll do our best to accommodate your request.

What is your return/exchange policy?

Skincare

We want you to love your Veracity skincare, but if you are unhappy with your purchase, we accept returns/exchanges on products within 30 days of purchase. Skincare items that are new and unopened or less than 1/4 used are eligible for free returns. Please note that skincare products purchased with a special offer or have been discounted are final sale. To get started please email us at customercare@veracityselfcare.com with your order number and items you wish to return.

Skin Test 

We do not accept returns on the Skin + Health Test. To ensure health safety and accuracy of results, the contents of our kits must not be contaminated or damaged in any way. Once the kit is opened, our ability to offer a safe and effective testing experience is compromised and the kit cannot be reused. We will refund your order only if the order is cancelled before it has shipped. If you have any further questions please email us at customercare@veracityselfcare.com with your order number.

Merch

We do not offer refunds for any merch products such as accessories and apparel. Merch that is unused is eligible for exchange only within 14 days of purchase. Please note that merch products purchased with a special offer or have been discounted are final sale. To get started on an exchange please email us at customercare@veracityselfcare.com with the order number and items along with substitutions you wish to exchange for.

How are refunds processed?

Please allow 5-7 business days for your return to arrive at our returns center. Once we receive and review the returned items, we will initiate the refund back to your original form of payment, this can take up to 5-7 business days. Please note that original shipping charges will not be refunded.

Why don’t you offer refunds on the Skin + Health Test?

To ensure health safety and accuracy of results, the contents of our kits must not be contaminated or damaged in any way. Once the kit is opened, our ability to offer a safe and effective testing experience is compromised and the kit cannot be reused. 

Can I make an exchange?

Yes– return the item you would like to exchange and place a new order for your replacement item. Our customer care team will arrange free shipping for your exchange item order.

I have a promotion code, gift card or credit, how do I apply it?

Initiate the check out process and enter your code in the box ‘Gift card or discount code’ to apply. 

Can I purchase a Skin + Health Test as a gift?

You may purchase the kit as a gift for anyone 18 years or older.

Privacy

What happens with my data?

Your data is used solely to provide personalized recommendations and information, and to enhance your experience. Your data is stored securely in your customer account and will never be shared or sold to a third party.  Your privacy is of utmost importance to us, and you can request to have your data deleted at any time by submitting a request using our contact form at the top of this page.